If you'd like to know more about a quality assurance process, please briefly describe your business and what programmes or certifications you require.

Laboratory Testing Queries:

If you are asking for a laboratory testing quote please include the following information: detailed sample description; sample type (e.g. animal origin, dairy product, plant origin, processed meat, environmental swabs, alcoholic beverage, cosmetic, raw material, petrochemical, etc.); the sample texture (e.g. solid, semi solid, liquid, powder); storage condition (e.g. frozen <0°, chilled 3°±2°, ambient >7°). Please also remember to indicate the quantity of samples and the frequency of testing.

Complaints or Appeals:

If you wish to make a formal complaint or appeal, or just read about the process, please click or tap here. We will get back to you as soon as we can.

Laboratory Holiday Hours

Please note our reduced operating hours for the next holiday period. Please refer to this information to prevent any impact to you or your operations.

To view the holiday hours click or tap on one of the sections below.

Auckland

Customer Service +64 (9) 626 8203 option 4 vlabauckland@asurequality.com	Regular Operating Hours: Mon - Fri 8.30am - 5pm Christmas Day 25 Dec 2020: Closed Boxing Day 26 Dec 2020: Closed Boxing Day Observation 28 Dec 2020: Closed New Year's Day 1 Jan 2021: Closed Day after New Year's Day 2 Jan 2021: Closed Day after New Year's Day Observation 4 Jan 2021: Closed	Wellington Anniversary 25 Jan 2021: 8.30am - 5pm Auckland Anniversary 1 Feb 2021: Closed Waitangi Day 6 Feb 2021: Closed Waitangi Day Observation 8 Feb 2021: Closed
Invoicing +64 (9) 626 8203 option 2 invoicing@asurequality.com	Regular Operating Hours: Mon - Fri 8.00am - 5pm Christmas Day 25 Dec 2020: Closed Boxing Day 26 Dec 2020: Closed Boxing Day Observation 28 Dec 2020: Closed New Year's Day 1 Jan 2021: Closed Day after New Year's Day 2 Jan 2021: Closed Day after New Year's Day Observation 4 Jan 2021: Closed	Wellington Anniversary 25 Jan 2021: 8.00am - 5pm Auckland Anniversary 1 Feb 2021: Closed Waitangi Day 6 Feb 2021: Closed Waitangi Day Observation 8 Feb 2021: Closed
Sample Reception +64 (9) 626 8203 option 1 lynfieldsr@asurequality.com	Regular Operating Hours: Mon - Fri 6.00am - 6pm, Sat - Sun 7am - 4pm Christmas Day 25 Dec 2020: 7am - 4pm Boxing Day 26 Dec 2020: 7am - 4pm Boxing Day Observation 28 Dec 2020: 7am - 4pm New Year's Day 1 Jan 2021: 7am - 4pm Day after New Year's Day 2 Jan 2021: 7am - 4pm Day after New Year's Day Observation 4 Jan 2021: 7am - 4pm	Wellington Anniversary 25 Jan 2021: 6am - 6pm Auckland Anniversary 1 Feb 2021: 7am - 4pm Waitangi Day 6 Feb 2021: 7am - 4pm Waitangi Day Observation 8 Feb 2021: 7am - 4pm
Dispatch +64 (9) 626 8203 option 3 dispatchakl@asurequality.com	Regular Operating Hours: Mon - Fri 8.00am - 4.30pm Christmas Day 25 Dec 2020: Closed Boxing Day 26 Dec 2020: Closed Boxing Day Observation 28 Dec 2020: Closed New Year's Day 1 Jan 2021: Closed Day after New Year's Day 2 Jan 2021: Closed Day after New Year's Day Observation 4 Jan 2021: Closed	Wellington Anniversary 25 Jan 2021: 8.00am - 4.30pm Auckland Anniversary 1 Feb 2021: Closed Waitangi Day 6 Feb 2021: Closed Waitangi Day Observation 8 Feb 2021: Closed

Christchurch

Customer Service +64 (9) 626 8203 option 4 vlabchristchurch@asurequality.com	Regular Operating Hours: Mon - Fri 8.30am - 5pm Christmas Day 25 Dec 2020: Closed Boxing Day 26 Dec 2020: Closed Boxing Day Observation 28 Dec 2020: Closed New Year's Day 1 Jan 2021: Closed Day after New Year's Day 2 Jan 2021: Closed Day after New Year's Day Observation 4 Jan 2021: Closed	Wellington Anniversary 25 Jan 2021: 8.30am - 5pm Auckland Anniversary 1 Feb 2021: 8.30am - 5pm Waitangi Day 6 Feb 2021: Closed Waitangi Day Observation 8 Feb 2021: Closed
Invoicing +64 (9) 626 8203 option 2 invoicing@asurequality.com	Regular Operating Hours: Mon - Fri 8.00am - 5pm Christmas Day 25 Dec 2020: Closed Boxing Day 26 Dec 2020: Closed Boxing Day Observation 28 Dec 2020: Closed New Year's Day 1 Jan 2021: Closed Day after New Year's Day 2 Jan 2021: Closed Day after New Year's Day Observation 4 Jan 2021: Closed	Wellington Anniversary 25 Jan 2021: 8.00am - 5pm Auckland Anniversary 1 Feb 2021: Closed Waitangi Day 6 Feb 2021: Closed Waitangi Day Observation 8 Feb 2021: Closed
Sample Reception +64 (3) 358 1831 christchurchsr@asurequality.com	Regular Operating Hours: Mon - Sun: 8.00am - 5.00pm Christmas Day 25 Dec 2020: 8.00am - 1.00pm Boxing Day 26 Dec 2020: 8.00am - 1.00pm Boxing Day Observation 28 Dec 2020: 8.00am - 4.00pm New Year's Day 1 Jan 2021: 8.00am - 1.00pm Day after New Year's Day 2 Jan 2021: 8.00am - 4.00pm Day after New Year's Day Observation 4 Jan 2021: 8.00am - 4.00pm	Wellington Anniversary 25 Jan 2021: 8.00am - 5.00pm Auckland Anniversary 1 Feb 2021: 8.00am - 5.00pm Waitangi Day 6 Feb 2021: 8am - 4pm Waitangi Day Observation 8 Feb 2021: 8am - 4pm
Dispatch +64 (3) 358 1831 christchurchsr@asurequality.com	Regular Operating Hours: Mon - Fri 8.00am - 5pm Christmas Day 25 Dec 2020: Closed Boxing Day 26 Dec 2020: Closed Boxing Day Observation 28 Dec 2020: Closed New Year's Day 1 Jan 2021: Closed Day after New Year's Day 2 Jan 2021: Closed Day after New Year's Day Observation 4 Jan 2021: Closed	Wellington Anniversary 25 Jan 2021: 8am - 5pm Auckland Anniversary 1 Feb 2021: 8am - 5pm Waitangi Day 6 Feb 2021: Closed Waitangi Day Observation 8 Feb 2021: Closed

Wellington

Customer Service

+64 (9) 626 8203 option 4
cswellington@asurequality.com

Regular Operating Hours: Mon - Fri 8.30am - 5pm
Christmas Day 25 Dec 2020: Closed
Boxing Day 26 Dec 2020: Closed
Boxing Day Observation 28 Dec 2020: Closed
New Year's Day 1 Jan 2021: Closed
Day after New Year's Day 2 Jan 2021: Closed
Day after New Year's Day Observation 4 Jan 2021: Closed

Wellington Anniversary 25 Jan 2021: Closed
Auckland Anniversary 1 Feb 2021: 8.30am - 5pm
Waitangi Day 6 Feb 2021: Closed
Waitangi Day Observation 8 Feb 2021: Closed

Invoicing

+64 (4) 570 8366
invoicing@asurequality.com

Regular Operating Hours: Mon - Fri 8.00am - 5pm
Christmas Day 25 Dec 2020: Closed
Boxing Day 26 Dec 2020: Closed
Boxing Day Observation 28 Dec 2020: Closed
New Year's Day 1 Jan 2021: Closed
Day after New Year's Day 2 Jan 2021: Closed
Day after New Year's Day Observation 4 Jan 2021: Closed

Wellington Anniversary 25 Jan 2021: Closed
Auckland Anniversary 1 Feb 2021: 8.00am - 5pm
Waitangi Day 6 Feb 2021: Closed
Waitangi Day Observation 8 Feb 2021: Closed

Sample Reception

+64 (4) 570 8359
gracefieldsr@asurequality.com

Regular Operating Hours: Mon - Fri: 8am - 5pm, Sat: 8am - 4pm
Christmas Day 25 Dec 2020: Closed
Boxing Day 26 Dec 2020: Closed
Boxing Day Observation 28 Dec 2020: Closed
New Year's Day 1 Jan 2021: Closed
Day after New Year's Day 2 Jan 2021: Closed
Day after New Year's Day Observation 4 Jan 2021: Closed

Wellington Anniversary 25 Jan 2021: Closed
Auckland Anniversary 1 Feb 2021: 8.00am - 5.00pm
Waitangi Day 6 Feb 2021: Closed
Waitangi Day Observation 8 Feb 2021: Closed

Third Parties

Couriers	Contact Details & Operating Hours
3rd Party Couriers	Refer to your local branch
Refrigerated 3rd Party Couriers	Refer to your local branch
New Zealand Couriers	Refer to your local branch