If you are asking for a laboratory testing quote, please include the following information: detailed sample description; sample type (e.g. animal origin, dairy product, plant origin, processed meat, environmental swabs, alcoholic beverage, cosmetic, raw material, petrochemical, etc.); the sample texture (e.g. solid, semi solid, liquid, powder); storage condition (e.g. frozen <0°, chilled 3°±2°, ambient >7°). Please also remember to indicate the quantity of samples and the frequency of testing.

If you wish to make a formal complaint or appeal, or just read about the process, please click or tap here. We will get back to you as soon as we can.

Laboratory Holiday Hours

Please note our reduced operating hours for the next holiday period. Please refer to this information to prevent any impact to you or your operations.

Auckland

Auckland Laboratory	Contact Details	Regular Operating Hours	Good Friday 10-Apr-20	Easter Monday 13-Apr-20	ANZAC Day 25-Apr-20	ANZAC Day 27-Ap-20	Queen's Birthday 1-Jun-20	Labour Day 26-Oct-20	Canterbury Anniversary 13-Nov-20
Customer Service	+64 (9) 626 8203 option 4 vlabauckland@asurequality.com	Mon - Fri 8.30am - 5.00pm	Closed	Closed	Closed	Closed	Closed	Closed	8.30am - 5.00pm
Invoicing	+64 (9) 626 8203 option 2 invoicing@asurequality.com	Mon - Fri 8.00am - 5.00pm	Closed	Closed	Closed	Closed	Closed	Closed	8.00am - 5.00pm
Sample Reception	+64 (9) 626 8203 option 1 lynfieldsr@asurequality.com	Mon - Fri 6.00am - 6.00pm Sat - Sun 7.00am -4.00pm	7.00am -4.00pm	7.00am -4.00pm	7.00am -4.00pm	7.00am -4.00pm	7.00am -4.00pm	7.00am -4.00pm	6.00am - 6.00pm
Dispatch (including AQ Courier collections)	+64 (9) 626 8203 option 3 dispatchakl@asurequality.com	Mon - Fri 8.00am - 5.00pm	Closed	Closed	Closed	Closed	Closed	Closed	8.00am - 5.00pm

Christchurch

Christchurch Laboratory	Contact Details	Regular Operating Hours	Good Friday 10-Apr-20	Easter Monday 13-Apr-20	ANZAC Day 25-Apr-20	ANZAC Day 27-Apr-20	Queen's Birthday 1-Jun-20	Labour Day 26-Oct-20	Canterbury Anniversary 13-Nov-20
Customer Service	+64 (9) 626 8203 option 4 vlabchristchurch@asurequality.com	Mon - Fri 8.30am - 5.00pm	Closed	Closed	Closed	Closed	Closed	Closed	Closed
Invoicing	+64 (9) 626 8203 option 2 invoicing@asurequality.com	Mon - Fri 8.00am - 5.00pm	Closed	Closed	Closed	Closed	Closed	Closed	Closed
Sample Reception	+64 (3) 358 1831 christchurchsr@asurequality.com	Mon - Sun: 8.00am - 5.00pm	8.00am - 4.00pm	8.00am - 4.00pm	8.00am - 4.00pm	8.00am - 4.00pm	8.00am - 4.00pm	8.00am - 4.00pm	8.00am - 4.00pm
Dispatch (including AQ courier collections)	+64 (3) 358 1831 christchurchsr@asurequality.com	Mon - Fri 8.00am - 5.00pm	Closed	Closed	Closed	Closed	Closed	Closed	Closed

Wellington

Wellington Laboratory	Contact Details	Regular Operating Hours	Good Friday 10-Apr-20	Easter Monday 13-Apr-20	ANZAC Day 25-Apr-20	ANZAC Day 27-Apr-20	Queen's Birthday 1-Jun-20	Labour Day 26-Oct-20
Customer Service	+64 (9) 626 8203 option 4 cswellington@asurequality.com	Mon - Fri 8.30am - 5.00pm	Closed	Closed	Closed	Closed	Clsoed	Closed
Invoicing	+64 (4) 570 8366 invoicing@asurequality.com	Mon - Fri 8.00am - 5.00pm	Closed	Closed	Closed	Closed	Closed	Closed
Sample Reception	+64 (4) 570 8359 gracefieldsr@asurequality.com	Mon - Fri 8.00am - 5.00pm Sat 8.00am - 4.00pm	Closed	Closed	Closed	Closed	Closed	Closed

Third Parties

Couriers	Contact Details & Operating Hours
3rd Party Couriers	Refer to your local branch
Refrigerated 3rd Party Couriers	Refer to your local branch
New Zealand Couriers	Refer to your local branch