Contact
New Zealand
AsureQuality
Level 1, 7a Pacific Rise
Mt Wellington
Auckland 1060
Phone: +64 9 573-8000
Fax: +64 9 573-8118
Australia
BVAQ
A Bureau Veritas AsureQuality Joint Venture
3 & 8/ 63-71 Boundary Road
North Melbourne
VIC 3051
Phone: +61 3 8371 7600
Singapore
BVAQ
A Bureau Veritas AsureQuality Joint Venture
29 Tai Seng Avenue
06 - 07 Natural Cool Lifestyle Hub
Singapore 534119
Phone: +65 6742 2006
Laboratory Testing Locations - Select a Region
New Zealand
Food and Pharmaceutical
131 Boundary RoadBlockhouse Bay
PO Box 41, Shortland Street
Auckland 1140
vlabauckland@asurequality.com
+64 9 626 8203
+64 9 626 8282
Pests and Insects
131 Boundary RoadBlockhouse Bay
PO Box 41, Shortland Street
Auckland 1140
customerservices@asurequality.com
+64 9 626 8203
+64 9 626 8282
Food, Environmental and Contaminants
1C Quadrant Drive, WaiwhetuPO Box 31242
Lower Hutt 5040, Wellington
cswellington@asurequality.com
+64 4 570 8800
+64 4 570 8176
Food
6H Sir William Pickering DrivePrivate Bag 4718
Christchurch 8140
vlabchristchurch@asurequality.com
+64 3 358 1831
+64 3 358 6222
Plant Health
South Drive, Lincoln UniversityPO Box 85006
Lincoln 7674
customerservices@asurequality.com
+64 3 423 0870
+64 3 358 1937
Seeds
Tennent DrivePO Box 609
Palmerston North 4440
seedlab@asurequality.com
+64 6 351 7940
+64 6 351 7907
Australia
Units 3 and 8, 63-71 Boundary Rd
North Melbourne Vic 3051
sales.au@bvaq.com
+61 3 8371 7600
Unit 3 and 5, 352 Macaulay Road
Kensington Vic 3031
sales.au@bvaq.com
+61 3 8371 7600
3-5 Lillee Crescent,
Tullamarine VIC 3043
seedsadmin@bvaq.com
+61 3 8318 9000
Unit 10, 655 Toohey Road
Salisbury QLD 4107
sales.au@bvaq.com
+61 7 3426 9750
Canning Vale WA 6155
sales.au@bvaq.com
+61 8 9455 9600
Unit 3, Gateway Business Park, 63 Parramatta Road,
Lidcombe NSW 2141
sales.au@bvaq.com
+61 2 8007 7447
South East Asia
Singapore
29 Tai Seng Avenue#06 - 07 Natural Cool Lifestyle Hub
Singapore 534119
customerservices.singapore@bvaq.com
+65 6742-2006
+65 6742-2006
Malaysia
A-G-16, Block A Merchant Square @ TropicanaJalan Tropicana Selatan 1, PJU3
47410 Petaling Jaya,
Selangor Darul Ehsan
Malaysia
customerservices_malaysia@bvaq.com
+60 3 7883-0068
Indonesia
Komp Pergudangan Eraprima Kav J10Jl Daan Mogot KM 21, Tangerang
Jakarta
Indonesia
customerservices_indonesia@bvaq.com
+62 21 55723474
Thailand
111 Thailand Science ParkMoo 9 Paholyotin Rd
Klong Nueng,Klong Luang
Pathumthani 12120
Thailand
customerservices_thailand@bvaq.com
+66 2157-4867
Contact
Quality Assurance Processes:
If you'd like to know more about a quality assurance process, please briefly describe your business and what programmes or certifications you require.
Laboratory Testing Queries:
If you are asking for a laboratory testing quote please include the following information: detailed sample description; sample type (e.g. animal origin, dairy product, plant origin, processed meat, environmental swabs, alcoholic beverage, cosmetic, raw material, petrochemical, etc.); the sample texture (e.g. solid, semi solid, liquid, powder); storage condition (e.g. frozen <0°, chilled 3°±2°, ambient >7°). Please also remember to indicate the quantity of samples and the frequency of testing.
Academy:
To contact our Academy team please email training@asurequality.com
Complaints or Appeals:
If you wish to make a formal complaint or appeal, or just read about the process, please click or tap here. We will get back to you as soon as we can.
Laboratory Holiday Hours
Please note our reduced operating hours for the next holiday period. Please refer to this information to prevent any impact to you or your operations.
To view the holiday hours click or tap on one of the sections below.
Auckland
|
Customer Service |
Regular Operating Hours: Mon - Fri 8am - 5pm Labour Day 25 Oct: Closed Canterbury Anniversary 12 Nov: 8:30am - 5pm Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed Boxing Day Observation 28 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed Day after New Years Day Observation 4 Jan: Closed |
Wellington Anniversary 24 Jan: 8:30am - 5pm Auckland Anniversary 31 Jan: Closed Waitangi Day 6 Feb: Closed Waitangi Day Observation 7 Feb: Closed Good Friday 15 Apr: Closed Easter Monday 18 Apr: Closed ANZAC Day 25 Apr: Closed Queen's Birthday 6 Jun: Closed Matariki 24 Jun: Closed |
|
Invoicing |
Regular Operating Hours: Mon - Fri 8am - 5pm Labour Day 25 Oct: Closed Canterbury Anniversary 12 Nov: 8am - 5pm Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed Boxing Day Observation 28 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed Day after New Years Day Observation 4 Jan: Closed |
Wellington Anniversary 24 Jan: 8:30am - 5pm Auckland Anniversary 31 Jan: Closed Waitangi Day 6 Feb: Closed Waitangi Day Observation 7 Feb: Closed Good Friday 15 Apr: Closed Easter Monday 18 Apr: Closed ANZAC Day 25 Apr: Closed Queen's Birthday 6 Jun: Closed Matariki 24 Jun: Closed |
|
Sample Reception |
Regular Operating Hours: Mon - Fri 6am - 6pm, Sat - Sun 7am - 4pm Labour Day 25 Oct: 7am - 4pm Canterbury Anniversary 12 Nov: 6am - 6pm Christmas Day 25 Dec: 7am - 4pm Boxing Day 26 Dec: 7am - 4pm Christmas Day Observation 27 Dec: 7am - 4pm Boxing Day Observation 28 Dec: 7am - 4pm New Years Day 1 Jan: 7am - 4pm Day after New Years Day 2 Jan: 7am - 4pm New Years Day Observation 3 Jan: 7am - 4pm Day after New Years Day Observation 4 Jan: 7am - 4pm |
Wellington Anniversary 24 Jan: 6am - 6pm Auckland Anniversary 31 Jan: 7am - 4pm Waitangi Day 6 Feb: 7am - 4pm Waitangi Day Observation 7 Feb: 7am - 4pm Good Friday 15 Apr: 7am - 4pm Easter Monday 18 Apr: 7am - 4pm ANZAC Day 25 Apr: 7am - 4pm Queen's Birthday 6 Jun: 7am - 4pm Matariki 24 Jun: 7am - 4pm |
|
Dispatch |
Regular Operating Hours: Mon - Fri 8am - 4.30pm Labour Day 25 Oct: 8am - 4:30pm Canterbury Anniversary 12 Nov: 8am - 4:30pm Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed Boxing Day Observation 28 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed Day after New Years Day Observation 4 Jan: Closed |
Wellington Anniversary 24 Jan: 8am - 4:30pm Auckland Anniversary 31 Jan: Closed Waitangi Day 6 Feb: Closed Waitangi Day Observation 7 Feb: Closed Good Friday 15 Apr: Closed Easter Monday 18 Apr: Closed ANZAC Day 25 Apr: Closed Queen's Birthday 6 Jun: Closed Matariki 24 Jun: Closed |
Christchurch
|
Customer Service |
Regular Operating Hours: Mon - Fri 8am - 5pm Labour Day 25 Oct: Closed Canterbury Anniversary 12 Nov: 8:30am - 5pm Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed Boxing Day Observation 28 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed |
New Years Day Observation 3 Jan: Closed Day after New Years Day Observation 4 Jan: Closed Auckland Anniversary 31 Jan: Closed Waitangi Day 6 Feb: Closed Waitangi Day Observation 7 Feb: Closed Good Friday 15 Apr: Closed Easter Monday 18 Apr: Closed ANZAC Day 25 Apr: Closed Queen's Birthday 6 Jun: Closed Matariki 24 Jun: Closed |
|
Invoicing |
Regular Operating Hours: Mon - Fri 8am - 5pm Labour Day 25 Oct: Closed Canterbury Anniversary 12 Nov: 8am - 5pm Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed Boxing Day Observation 28 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed |
New Years Day Observation 3 Jan: Closed Day after New Years Day Observation 4 Jan: Closed Auckland Anniversary 31 Jan: Closed Waitangi Day 6 Feb: Closed Waitangi Day Observation 7 Feb: Closed Good Friday 15 Apr: Closed Easter Monday 18 Apr: Closed ANZAC Day 25 Apr: Closed Queen's Birthday 6 Jun: Closed Matariki 24 Jun: Closed |
|
Sample Reception |
Regular Operating Hours: Mon - Sun: 8am - 5pm Labour Day 25 Oct: 8am - 4pm Canterbury Anniversary 12 Nov: 8am - 4pm Christmas Day 25 Dec: 8am - 1pm Boxing Day 26 Dec: 8am - 1pm Christmas Day Observation 27 Dec: 8am - 1pm Boxing Day Observation 28 Dec: 8am - 1pm New Years Day 1 Jan: 8am - 4pm Day after New Years Day 2 Jan: 8am - 4pm |
New Years Day Observation 3 Jan: 8am - 4pm Day after New Years Day Observation 4 Jan: 8am - 4pm Auckland Anniversary 31 Jan: 8am - 5pm Waitangi Day 6 Feb: 8am- 4pm Waitangi Day Observation 7 Feb: 8am- 4pm Good Friday 15 Apr: 8am- 1pm Easter Monday 18 Apr: 8am- 4pm ANZAC Day 25 Apr: 8am- 4pm Queen's Birthday 6 Jun: 8am- 4pm Matariki 24 Jun: 8am- 4pm |
|
Dispatch |
Regular Operating Hours: Mon - Fri 8am - 5pm Labour Day 25 Oct: Closed Canterbury Anniversary 12 Nov: Closed Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed Boxing Day Observation 28 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed |
New Years Day Observation 3 Jan: Closed Day after New Years Day Observation 4 Jan: Closed Auckland Anniversary 31 Jan: 8am - 5pm Waitangi Day 6 Feb: Closed Waitangi Day Observation 7 Feb: Closed Good Friday 15 Apr: Closed Easter Monday 18 Apr: Closed ANZAC Day 25 Apr: Closed Queen's Birthday 6 Jun: Closed Matariki 24 Jun: Closed |
Wellington
|
Customer Service |
Regular Operating Hours: Mon - Fri 8am - 5pm Labour Day 25 Oct: Closed Canterbury Anniversary 12 Nov: 8am - 5pm Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed Boxing Day Observation 28 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed Day after New Years Day Observation 4 Jan: Closed |
Wellington Anniversary 24 Jan: Closed Auckland Anniversary 31 Jan: 8:30am - 5pm Waitangi Day 6 Feb: Closed Waitangi Day Observation 7 Feb: Closed Good Friday 15 Apr: Closed Easter Saturday 16 Apr: Closed Easter Monday 18 Apr: Closed ANZAC Day 25 Apr: Closed Queen's Birthday 6 Jun: Closed Matariki 24 Jun: Closed |
|
Invoicing |
Regular Operating Hours: Mon - Fri 8am - 5pm Labour Day 25 Oct: Closed Canterbury Anniversary 12 Nov: 8am - 5pm Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed Boxing Day Observation 28 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed Day after New Years Day Observation 4 Jan: Closed |
Wellington Anniversary 24 Jan: Closed Auckland Anniversary 31 Jan: 8am - 5pm Waitangi Day 6 Feb: Closed Waitangi Day Observation 7 Feb: Closed Good Friday 15 Apr: Closed Easter Saturday 16 Apr: Closed Easter Monday 18 Apr: Closed ANZAC Day 25 Apr: Closed Queen's Birthday 6 Jun: Closed Matariki 24 Jun: Closed |
|
Sample Reception |
Regular Operating Hours: Mon - Fri: 8am - 5pm, Sat: 8am - 4pm Labour Day 25 Oct: Closed Canterbury Anniversary 12 Nov: 7:30am - 5pm Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed Boxing Day Observation 28 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed Day after New Years Day Observation 4 Jan: Closed |
Wellington Anniversary 24 Jan: Closed Auckland Anniversary 31 Jan: 7:30am - 5pm Waitangi Day 6 Feb: Closed Waitangi Day Observation 7 Feb: Closed Good Friday 15 Apr: Closed Easter Saturday 16 Apr: Closed Easter Monday 18 Apr: Closed ANZAC Day 25 Apr: Closed Queen's Birthday 6 Jun: Closed Matariki 24 Jun: Closed |
Third Parties
| 3rd Party Couriers | Refer to your local branch |
| Refrigerated 3rd Party Couriers | Refer to your local branch |
| New Zealand Couriers | Refer to your local branch |