Contact
New Zealand
AsureQuality
Level 1, 7a Pacific Rise
Mt Wellington
Auckland 1060
Phone: +64 9 573-8000
Fax: +64 9 573-8118
Australia
BVAQ
A Bureau Veritas AsureQuality Joint Venture
3 & 8/ 63-71 Boundary Road
North Melbourne
VIC 3051
Phone: +61 3 8371 7600
Singapore
BVAQ
A Bureau Veritas AsureQuality Joint Venture
29 Tai Seng Avenue
06 - 07 Natural Cool Lifestyle Hub
Singapore 534119
Phone: +65 6742 2006
Laboratory Testing Locations - Select a Region
New Zealand
Food and Pharmaceutical
131 Boundary RoadBlockhouse Bay
PO Box 41, Shortland Street
Auckland 1140
vlabauckland@asurequality.com
+64 9 626 8203
+64 9 626 8282
Pests and Insects
131 Boundary RoadBlockhouse Bay
PO Box 41, Shortland Street
Auckland 1140
customerservices@asurequality.com
+64 9 626 8203
+64 9 626 8282
Food, Environmental and Contaminants
1C Quadrant Drive, WaiwhetuPO Box 31242
Lower Hutt 5040, Wellington
cswellington@asurequality.com
+64 4 570 8800
+64 4 570 8176
Food
6H Sir William Pickering DrivePrivate Bag 4718
Christchurch 8140
vlabchristchurch@asurequality.com
+64 3 358 1831
+64 3 358 6222
Plant Health
South Drive, Lincoln UniversityPO Box 85006
Lincoln 7674
customerservices@asurequality.com
+64 3 423 0870
+64 3 358 1937
Seed Laboratory
Tennent DrivePO Box 609
Palmerston North 4440
seedlab@asurequality.com
+64 6 351 7940
+64 6 351 7907
Australia
Units 3 and 8, 63-71 Boundary Rd
North Melbourne Vic 3051
sales.au@bvaq.com
+61 3 8371 7600
Unit 3 and 5, 352 Macaulay Road
Kensington Vic 3031
sales.au@bvaq.com
+61 3 8371 7600
3-5 Lillee Crescent,
Tullamarine VIC 3043
seedsadmin@bvaq.com
+61 3 8318 9000
Unit 10, 655 Toohey Road
Salisbury QLD 4107
sales.au@bvaq.com
+61 7 3426 9750
Canning Vale WA 6155
sales.au@bvaq.com
+61 8 9455 9600
Unit 3, Gateway Business Park, 63 Parramatta Road,
Lidcombe NSW 2141
sales.au@bvaq.com
+61 2 8007 7447
South East Asia
Singapore
29 Tai Seng Avenue#06 - 07 Natural Cool Lifestyle Hub
Singapore 534119
customerservices.singapore@bvaq.com
+65 6742-2006
+65 6742-2006
Malaysia
A-G-16, Block A Merchant Square @ TropicanaJalan Tropicana Selatan 1, PJU3
47410 Petaling Jaya,
Selangor Darul Ehsan
Malaysia
customerservices_malaysia@bvaq.com
+60 3 7883-0068
Indonesia
Komp Pergudangan Eraprima Kav J10Jl Daan Mogot KM 21, Tangerang
Jakarta
Indonesia
customerservices_indonesia@bvaq.com
+62 21 55723474
Thailand
111 Thailand Science ParkMoo 9 Paholyotin Rd
Klong Nueng,Klong Luang
Pathumthani 12120
Thailand
customerservices_thailand@bvaq.com
+66 2157-4867
Contact
Quality Assurance Processes:
If you'd like to know more about a quality assurance process, please briefly describe your business and what programmes or certifications you require.
Laboratory Testing Queries:
If you are asking for a laboratory testing quote please include the following information: detailed sample description; sample type (e.g. animal origin, dairy product, plant origin, processed meat, environmental swabs, alcoholic beverage, cosmetic, raw material, petrochemical, etc.); the sample texture (e.g. solid, semi solid, liquid, powder); storage condition (e.g. frozen <0°, chilled 3°±2°, ambient >7°). Please also remember to indicate the quantity of samples and the frequency of testing.
Academy:
To contact our Academy team please email training@asurequality.com
Complaints or Appeals:
If you wish to make a formal complaint or appeal, or just read about the process, please click or tap here. We will get back to you as soon as we can.
Laboratory Holiday Hours
Please note our reduced operating hours for the next holiday period. Please refer to this information to prevent any impact to you or your operations.
To view the holiday hours click or tap on one of the sections below.
Auckland
|
+64 (9) 626 8203 option 1(external link) |
Regular Operating Hours: Mon - Fri 8am - 5pm
Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed |
Auckland Anniversary 29 Jan: Closed Waitangi Day 6 Feb: Closed Good Friday 7 Apr: Closed Easter Saturday 8 Apr: Closed Easter Monday 10 Apr: Closed ANZAC Day 25 Apr: Closed King's Birthday 5 Jun: Closed Matariki 14 Jul: Closed Labour Day 23 Oct: Closed Canterbury Anniversary 12 Nov: 8:30am - 5pm |
|
Invoicing |
Regular Operating Hours: Mon - Fri 8am - 5pm
Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed |
Auckland Anniversary 29 Jan: Closed Waitangi Day 6 Feb: Closed Good Friday 7 Apr: Closed Easter Saturday 8 Apr: Closed Easter Monday 10 Apr: Closed ANZAC Day 25 Apr: Closed King's Birthday 5 Jun: Closed Matariki 14 Jul: Closed Labour Day 23 Oct: Closed Canterbury Anniversary 12 Nov: 8am - 5pm |
|
Sample Reception |
Regular Operating Hours: Mon - Fri 6am - 6pm, Sat - Sun 7am - 4pm
Christmas Day 25 Dec: 7am - 4pm Boxing Day 26 Dec: 7am - 4pm Christmas Day Observation 27 Dec: 7am - 4pm New Years Day 1 Jan: 7am - 4pm Day after New Years Day 2 Jan: 7am - 4pm New Years Day Observation 3 Jan: 7am - 4pm |
Auckland Anniversary 29 Jan: 7am - 4pm Waitangi Day 6 Feb: 7am - 4pm Good Friday 7 Apr: 7am - 4pm Easter Saturday 8 Apr: 7am - 4pm Easter Sunday 9 Apr: 7am - 4pm Easter Monday 10 Apr: 7am - 4pm ANZAC Day 25 Apr: 7am - 4pm King's Birthday 5 Jun: 7am - 4pm Matariki 14 Jul: 7am - 4pm Labour Day 23 Oct: 7am - 4pm |
|
Dispatch +64 (9) 626 8208(external link) |
Regular Operating Hours: Mon - Fri 8am - 4.30pm
Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed |
Auckland Anniversary 29 Jan: Closed Waitangi Day 6 Feb: Closed Good Friday 7 Apr: Closed Easter Saturday 8 Apr: Closed Easter Monday 10 Apr: Closed ANZAC Day 25 Apr: Closed King's Birthday 5 Jun: Closed Matariki 14 Jul: Closed Labour Day 23 Oct: Closed |
Wellington
|
Customer Service +64 (9) 626 8203 option 2(external link) |
Regular Operating Hours: Mon - Fri 8am - 5pm
Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed |
Wellington Anniversary 23 Jan: Closed Auckland Anniversary 30 Jan: Closed Waitangi Day 6 Feb: Closed Good Friday 7 Apr: Closed Easter Saturday 8 Apr: Closed Easter Monday 10 Apr: Closed ANZAC Day 25 Apr: Closed King's Birthday 5 Jun: Closed Matariki 14 Jul: Closed Labour Day 23 Oct: Closed |
|
Invoicing |
Regular Operating Hours: Mon - Fri 8am - 5pm
Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed |
Wellington Anniversary 24 Jan: Closed Waitangi Day 6 Feb: Closed Good Friday 7 Apr: Closed Easter Saturday 8 Apr: Closed Easter Monday 10 Apr: Closed ANZAC Day 25 Apr: Closed King's Birthday 5 Jun: Closed Matariki 14 Jul: Closed Labour Day 23 Oct: Closed |
|
Sample Reception +64 (4) 570 8359(external link) |
Regular Operating Hours: Mon - Fri: 8am - 5pm, Sat: 8am - 4pm
Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed |
Wellington Anniversary 24 Jan: Closed Waitangi Day 6 Feb: Closed Good Friday 7 Apr: Closed Easter Saturday 8 Apr: Closed Easter Monday 10 Apr: Closed ANZAC Day 25 Apr: Closed King's Birthday 5 Jun: Closed Matariki 14 Jul: Closed Labour Day 23 Oct: Closed |
Christchurch
|
Customer Service +64 (9) 626 8203 option 1(external link) |
Regular Operating Hours: Mon - Fri 8am - 5pm
Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed |
Wellington Anniversary 23 Jan: Closed Auckland Anniversary 30 Jan: Closed Waitangi Day 6 Feb: Closed Good Friday 7 Apr: Closed Easter Saturday 8 Apr: Closed Easter Monday 10 Apr: Closed ANZAC Day 25 Apr: Closed King's Birthday 5 Jun: Closed Matariki 14 Jul: Closed Labour Day 23 Oct: Closed Canterbury Anniversary 17 Nov: 8:30am - 5pm |
|
Invoicing |
Regular Operating Hours: Mon - Fri 8am - 5pm
Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed |
Wellington Anniversary 23 Jan: Closed Auckland Anniversary 30 Jan: Closed Waitangi Day 6 Feb: Closed Good Friday 7 Apr: Closed Easter Saturday 8 Apr: Closed Easter Monday 10 Apr: Closed ANZAC Day 25 Apr: Closed King's Birthday 5 Jun: Closed Matariki 14 Jul: Closed Labour Day 23 Oct: Closed Canterbury Anniversary 17 Nov: 8am - 5pm |
|
Sample Reception +64 (3) 358 1831(external link) |
Regular Operating Hours: Mon - Sun: 8am - 5pm
Christmas Day 25 Dec: 8am - 12pm Boxing Day 26 Dec: 8am - 12pm New Years Day 1 Jan: 8am - 12pm Day after New Years Day 2 Jan: 8am - 12pm |
Waitangi Day 6 Feb: 8am - 3pm Good Friday 7 Apr: 8am - 12pm Easter Saturday 8 Apr: 8am - 12pm Easter Monday 10 Apr: 8am - 3pm ANZAC Day 25 Apr: 8am - 3pm King's Birthday 5 Jun: 8am - 3pm Matariki 14 Jul: 8am - 3pm Labour Day 23 Oct: 8am - 3pm Canterbury Anniversary 17 Nov: 8am - 3pm |
|
Dispatch |
Regular Operating Hours: Mon - Fri 8am - 5pm
Christmas Day 25 Dec: Closed Boxing Day 26 Dec: Closed Christmas Day Observation 27 Dec: Closed New Years Day 1 Jan: Closed Day after New Years Day 2 Jan: Closed New Years Day Observation 3 Jan: Closed |
Waitangi Day 6 Feb: Closed Good Friday 7 Apr: Closed Easter Saturday 8 Apr: Closed Easter Monday 10 Apr: Closed ANZAC Day 25 Apr: Closed King's Birthday 5 Jun: Closed Matariki 14 Jul: Closed Labour Day 23 Oct: Closed Canterbury Anniversary 17 Nov: Closed |
Third Parties
| 3rd Party Couriers | Refer to your local branch |
| Refrigerated 3rd Party Couriers | Refer to your local branch |
| New Zealand Couriers | Refer to your local branch |